Refund policy

We want you to be happy with DueDateAlerts. This policy explains when you can get your money back for a plan.

When we refund

• Within 7 days, if you haven't used it: if you ask within 7 days of buying a plan and none of its SMS or email credits have been used, we refund the full amount.
• Payment taken twice or by mistake: if you were charged twice, or charged for an order that failed, we refund the extra payment in full.
• Our fault: if a problem on our side stopped your reminders from being sent and we couldn't fix it, we refund the unused part of your plan.

When we don't refund

• Plans where credits have already been used, except in the cases above.
• Plans bought more than 7 days ago.
• Accounts closed for breaking our terms of service.

How to ask

Email support@duedatealerts.com or use our contact form with the email address of your account and the Razorpay payment ID from your receipt.

Approved refunds go back to the card, bank account or UPI ID you paid with, through Razorpay. They usually reach you within 5 to 7 working days, depending on your bank.

Cancellation

Plans are prepaid and don't renew automatically, so there is nothing to cancel. You can stop using the service at any time.